FAQs
Play Rules & Rental Agreement
We require a signed wavier the day of the event. We recommend you read through our wavier to understand you are liable for your children's safety and our equipment. Adults must be attentive and supervise all children in the soft play area at all times. If anything is damaged or missing, the customer will be liable to pay for damages. Signed waiver required for booking.
How much time does drop off/clean up take?
We prefer to arrive 1-2 hours prior to your party rental start time. Soft play rental equipment will be inspected and picked up promptly after 4 hour rental period, unless a previously agreed upon pick up time was established in the booking agreement.
How do you clean the soft play equipment?
Our soft play equipment is cleaned and sanitized prior to your event. On the day of your event during setup, equipment will get another wipe down. We only use safe non-toxic cleaning products safe for children. *No face paint, food/drink/candy, heels, sharp objects, markers/crayons/glitter or crafts permitted in play area. Clean socks required in play area.
Weather/Cancellation Policy
We will not setup outdoors with any chance of rain in the forecast. We strongly encourage you to arrange a backup plan. Please designate a clear area for us to set up your party rental. Future bookings will not be accepted if there is no backup indoor option in case of inclimate weather. We thank you for your understanding. If you need to cancel due to illness/unforseen circumstance a 72 hour notice will be required and we can reschedule your party rental. The deposit is ONLY refundable if cancelled two weeks prior to event.